Privacy Policy

1. Who We Are

ea77bd is the operator of the online casino and sports betting platform accessible at ea77bd.app. We are committed to handling the personal data of our users — including players located across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh — with the utmost care, transparency, and respect. This Privacy Policy applies to all users of the ea77bd platform, regardless of the device or method used to access our services.

For all privacy-related enquiries, you may contact our Data Support team at [email protected]. We aim to respond to all data-related correspondence within ten (10) business days (Bangladesh Standard Time, UTC+6).

2. Data We Collect

2.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact support, or participate in a promotion on the ea77bd platform, you provide us with personal information. This includes:

• Identity Data: Full legal name, date of birth, gender, and nationality.
• Contact Data: Email address, mobile phone number, and residential address.
• Identity Verification Data: Copies of government-issued identity documents such as a National Identity Card (NID), passport, or driver's licence, submitted as part of the KYC (Know Your Customer) process.
• Financial Data: Payment method details including mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, and card information (Visa, Mastercard). Full card numbers are never stored by ea77bd — card processing is handled by our certified payment partners.
• Communications Data: Records of your correspondence with the ea77bd support team, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically

When you access the ea77bd platform, certain technical data is collected automatically through standard web technologies:

• Device & Technical Data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, click patterns, betting history, and feature interactions.
• Location Data: Approximate geographic location derived from your IP address, used for fraud prevention and eligibility checks.
• Cookie Data: Session tokens and preference cookies as described in Section 8 of this policy.

2.3 Information from Third Parties

In certain circumstances, ea77bd may receive information about you from third parties, including payment processors confirming transaction status, identity verification service providers during the KYC process, and fraud detection partners flagging suspicious activity patterns. We use such third-party data only for the specific purpose for which it was received and in accordance with this Privacy Policy.

3. How We Use Your Data

ea77bd processes your personal data for the following specific purposes:

ea77bd does not use your personal data for any purpose beyond those listed above without obtaining your explicit consent or being required to do so by applicable law.

4. Legal Basis for Processing

ea77bd processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — for example, to operate your account, process your deposits and withdrawals, and deliver the games and betting services you have requested.
• Legal Obligation: Processing is required for compliance with anti-money laundering regulations, age verification requirements, and other applicable legal obligations in the markets where ea77bd operates.
• Legitimate Interests: Processing is necessary for the legitimate interests of ea77bd — including fraud prevention, platform security, and service improvement — provided that those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities such as sending you promotional emails or SMS messages about bonuses and offers, we rely on your explicit consent, which you may withdraw at any time by contacting support or updating your communication preferences in your account settings.

5. Data Sharing & Disclosure

5.1 Authorised Third-Party Service Providers

ea77bd shares personal data with a limited number of carefully selected third-party service providers who assist us in operating the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, bank partners, Visa/Mastercard networks), identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and game content providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi). All third-party providers are bound by strict data processing agreements and are prohibited from using your data for any purpose beyond the specific service they provide to ea77bd.

5.2 Legal and Regulatory Disclosure

ea77bd may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, or where we determine in good faith that such disclosure is necessary to prevent fraud, protect the safety of our users, or respond to a valid legal process.

5.3 Business Transfers

In the event that ea77bd undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered users by email if such a transfer materially affects the handling of their personal data under this Privacy Policy.

5.4 No Sale of Data

ea77bd does not sell, rent, license, or otherwise commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. This commitment applies unconditionally and is not subject to any exception based on commercial arrangements.

6. International Data Transfers

The ea77bd platform serves users primarily in Bangladesh, and our core data processing activities are conducted within this context. However, some of our third-party service providers — including cloud infrastructure providers and game content partners — may store or process data in server locations outside Bangladesh. Where such international transfers occur, ea77bd ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent data transfer mechanisms, to protect your personal information to a standard consistent with this Privacy Policy.

By using the ea77bd platform, you acknowledge and consent to the possible transfer of your personal data to service providers located outside Bangladesh, subject to the safeguards described above.

7. Data Retention

ea77bd retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Retained for five (5) years from the date of submission or the date of account closure, whichever is later.
• Support Communications: Retained for three (3) years from the date of the communication.
• Anonymised Analytics Data: May be retained indefinitely in fully anonymised form for platform improvement purposes.

Upon the expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. You may request early deletion of certain data categories by contacting support, subject to our legal retention obligations taking precedence.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. ea77bd uses cookies and similar technologies (such as local storage and session tokens) to operate the platform correctly, maintain your logged-in session, and collect anonymised usage analytics.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for core platform functionality including maintaining your logged-in session, remembering your language and currency preferences, and ensuring secure navigation. These cannot be disabled without impairing your ability to use the platform.
• Analytics Cookies: Used to collect anonymised data about how users navigate the platform — such as which games are most popular or how long sessions last — to help us improve the ea77bd experience. No personally identifiable information is included in analytics data.
• Functionality Cookies: Store non-sensitive preferences such as your preferred game view layout or notification settings to personalise your experience across sessions.

8.3 Managing Cookies

You may control cookie behaviour through your browser's settings at any time. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the ea77bd platform. ea77bd does not deploy third-party advertising or retargeting cookies.

9. Your Rights

As a user of the ea77bd platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request.

• Right of Access: You have the right to request a copy of the personal data ea77bd holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: Subject to our legal retention obligations, you may request that we delete your personal data. We cannot delete data that we are legally required to retain for AML or regulatory purposes.
• Right to Restriction of Processing: You may request that we temporarily restrict the processing of your personal data in certain circumstances, such as while a data accuracy dispute is being resolved.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing carried out on the basis of our legitimate interests where you believe your rights and freedoms override those interests.

ea77bd will respond to all data rights requests within ten (10) business days. In complex cases, we may extend this period by up to a further thirty (30) days, and will notify you of any such extension.

10. Children's Privacy

The ea77bd platform is strictly intended for adults aged 18 years and above. ea77bd does not knowingly collect personal data from individuals under the age of 18. Registration on the platform requires confirmation that you meet the minimum age requirement, and all accounts are subject to age verification as part of the KYC process.

If ea77bd discovers that an account has been created by or on behalf of a person under the age of 18, the account will be immediately suspended, all associated funds will be withheld pending investigation and potential refund to the parent or guardian, and all personal data of the minor will be securely deleted once the matter is resolved.

If you believe that a minor has registered on the ea77bd platform, please contact us immediately at [email protected] so that we can take prompt action.

11. Security Measures

ea77bd employs a multi-layered approach to data security, combining technical, administrative, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser or app and our servers is encrypted using SSL/TLS protocols, ensuring that data in transit cannot be intercepted or read by unauthorised parties.
• Encrypted Data Storage: Sensitive data fields — including identity document information and payment details — are stored in encrypted form at rest within our secure data infrastructure.
• Access Controls: Access to personal data within ea77bd's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit review.
• Intrusion Detection: Our platform infrastructure is monitored continuously for signs of unauthorised access, abnormal traffic patterns, and potential security breaches.
• Secure Payment Partners: ea77bd does not store full card numbers. Card transactions are processed through PCI-DSS compliant payment partners, ensuring your card data is handled to the highest industry standards.
• Regular Security Reviews: Our platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

Despite these measures, no internet-based platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact our security team immediately at [email protected].

12. Third-Party Links

The ea77bd platform may, from time to time, contain references to third-party game providers and payment processors. While ea77bd selects its partners carefully, we have no control over the privacy practices of third-party websites or services. This Privacy Policy applies solely to data collected and processed by ea77bd directly. We strongly encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the ea77bd platform.

13. Policy Updates

ea77bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes to this policy, we will update the effective date at the top of the page and, where appropriate, notify registered users by email or through an on-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how ea77bd protects your data.

Your continued use of the ea77bd platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should discontinue use of the platform and may request account closure by contacting support.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ea77bd handles your personal data, please reach out to our support team using the contact details below. We take all privacy enquiries seriously and will do our utmost to respond promptly and thoroughly.

• Email: [email protected]
• Response Time: Within 10 business days (Bangladesh Standard Time, UTC+6).
• Live Chat: Available directly on the ea77bd platform during business hours (BST, UTC+6).